Talk to a real person

Licence trouble, a billing question, an API key that won't work, an export that looks wrong, or a feature you'd love to see. Send it over and someone who can help will reply.

Send us a message

Usually answered within one working day.

Your name

Asking about a purchase? Use the email address you bought with.

What is it about?

Licence or activation Billing or refund API keys or providers A render came out wrong Bug report Feature request Something else

Message

We only use what you send to reply to you. It is never added to a mailing list. See the privacy policy.

Common questions

You might find the answer here

The questions we hear most, answered right away.

More answers Pricing, the trial and system requirements. Pricing FAQ

How do I move my licence to a new computer?

Deactivate the old computer from your dashboard, then activate the new one. You can do this any time.

Can I get a refund?

Please try every feature free for 7 days first. Once your licence is activated on a computer, all sales are final.

I didn't get my licence key. What now?

Check your spam folder for an email from us, and make sure you look in the inbox you bought with. Still missing? Send us a message with that email address.

An API key says it is invalid. What should I check?

Copy the key again from the provider's dashboard, with no extra spaces, and check it hasn't expired. If it still fails, tell us the provider and the exact error.

Haven't tried it yet?

Make your first video free.

7 days, every feature, no account or card needed.

Start free trial See pricing